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Polecenie
Read the article. Four fragments have been removed from the text. Complete each gap (5.1.–5.4.) with the fragment which fits best and put the appropriate letter (A–E) in each gap. There is one fragment which you do not need to use.
JUN: A TOWN THAT RUNS ON SOCIAL MEDIA
For the last few years, a town in southern Spain has been conducting a remarkable experiment in civic life. Jun has been using Twitter as its principal medium for citizen-government communication. Leading the effort is the mayor of Jun, Rodríguez Salas, a passionate believer in the power of technology to solve problems and move society forward. Since launching the initiative in 2011, he has been inviting townspeople to join the social network and have their Twitter accounts locally verified at the town hall. 5.1. _____ For instance, in a recent tweet someone alerted the mayor that one of the street lamps was out. Nine minutes after receiving the tweet, at 10:48 p.m., the mayor replied he would have the town electrician fix the problem the following day. The electrician was automatically notified that he'd been mentioned and saw the exchange. The next day, the electrician tweeted the photo of the repaired lamp and thanked the resident for his vigilance.
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According to the mayor, this system is saving the town time and money. Tweeting is quicker than fielding and returning phone calls, which used to consume his day. He says these efficiencies have allowed for the police force to be reduced from a staff of four employees to just one. Jun's sole remaining police officer told us he now receives 40 to 60 citizen tweets per day, ranging from the serious to the trivial. 5.2. _____ So far there hasn't been one, but even if something untoward did happen, Jun is a small town and everyone knows where to find him.
According to local people the initiative has had a net positive effect on the town. "Twitter is a plus, it makes the town better because we feel like a big family," one said. Another notes that it's an easy and fast way to connect and people can build on each other's comments. But the initiative is not without its critics. One resident said he dislikes the way the mayor uses social media for self-promotion, and how town employees tend to parrot everything the boss says. Another person complains about public servants using their accounts to inform the world about personal matters. 5.3. _____ The statistics seem to confirm his view. In the real world one in every 43 people has a problem with everything. On Twitter, it is one in 27 – and they always expect an immediate response.
Mayor Rodríguez Salas has held office for the last eleven years. Throughout that time, Jun has been a trailblazer in applying digital tools to democracy, including electronic voting and live-streamed town meetings. Salas, with his relentless belief in innovation, has spearheaded all these efforts. 5.4. _____ Time will tell whether the townspeople share his enthusiasm and have the same priorities. In forthcoming elections they will have a chance to pass their judgement on his work and decide whether to give him another term.
A. In conversation he often returns to his primary goal: making the town more transparent and participatory. In his office, where the blue Twitter bird adorns the wall behind his desk, he recently installed glass ceiling panels open to the sky to symbolize the transparency he aspires for.
B. Some elderly residents have started to voice concerns about the social networking of the council. They doubt whether the system can be relied on in adversity, particularly in the case of people who are not technologically savvy.
C. However, being accessible to the public on social network day and night has its downsides. To protect his family time, on arriving home in the evening he turns off the phone. But what if there's an emergency?
D. This latter step isn't necessary to participate in the conversation but it helps the town's employees know they're dealing with actual residents. In the most basic scenario, a resident who has a question, request or complaint tweets it to the mayor or one of his staff, who then work to resolve the matter.
E. The mayor himself is not a blindly devoted believer either. He jokingly calls Twitter "the Society of the Minute" because it has a way of making people more demanding and impatient.
5.1. D, 5.2. C, 5.3. E, 5.4. A
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