Darmowe konto pozwoli wrócić do niego później.
Polecenie
Usłyszysz dwukrotnie dialog pomiędzy klientką a pracownikiem serwisu naprawy ekspresów do kawy. Na podstawie informacji zawartych w nagraniu uzupełnij luki 3.1.–3.4. w notatce, tak aby jak najbardziej precyzyjnie oddać sens wysłuchanego tekstu. Luki należy uzupełnić w języku angielskim.
COFFEE CLINIC
repairing coffee machines since 2003
INFO SHEET
Customer's name: Emily Webber
Model and serial number: La Mocca Smart 3.1. ________________________________
Darmowe konto pozwoli wrócić do niego później.
Problem: The machine makes strange noises when turned on. The coffee 3.2. ______________________________ enough.
IMPORTANT! Some water was poured into the coffee bean container 3.3. _________________________________________ ago.
ADDITIONAL SERVICE: £30 for 3.4. ______________________________________ of the machine
Transkrypcja nagrania:
Man: Good morning. How can I help you?
Woman: Good morning. I bought this coffee machine from you but it doesn't work properly.
Man: OK, just put it up here on the counter. Thank you. Can you please give me your name and surname?
Woman: I'm Emily Webber.
Man: OK, and now I just need to make a note of the model and serial number. That information is on the back of the machine, so could you read it for me?
Woman: No problem, it says that the machine is a La Mocca Smart, and the number is CQ9775.
Man: Can you repeat that please?
Woman: OK. La Mocca Smart CQ9775.
Man: Got it. And how old is the machine?
Woman: Let me think…I bought it in May 2024, so it's one year old. Here are the documents.
Man: Thank you. So, what seems to be the problem?
Woman: Well, the machine makes strange noises when I turn it on. I always put plenty of coffee beans into the machine, but the coffee I get is very weak.
Man: Oh. Is it possible that you poured some water into the machine's coffee bean container by mistake?
Woman: Well, actually that's what I did. It was about 3 weeks ago, you know, the Monday morning rush. I let it dry for a week and I thought everything was going to be all right.
Man: Fixing it should take just a few days. You can leave the machine here, and we'll call you when it's ready. The repair will be free of charge because it's still under guarantee. But I strongly recommend an additional deep cleaning. For £30 we'll clean every part of the machine. And if you buy the deep cleaning, you'll get a free box of special cleaning powder to use at home, worth £10.
Woman: That sounds perfect!
3.1. CQ9775
3.2. isn't strong
3.3. three weeks
3.4. deep cleaning
poprawna odpowiedź do każdego podpunktu (3.1.–3.4.).
Ocena według schematu punktowania CKE, zwykle w 15–30 s
Dowiedz się, ile punktów naprawdę zdobywasz. Zrób zdjęcie kartki albo wklej odpowiedź: Maturownik+ porówna ją ze schematem punktowania, policzy punkty i wytłumaczy, gdzie i dlaczego je tracisz.